Refund policy
Piano HQ transcribes your whole song before you pay, so you can review the result first.
Refund policy
Full-song purchases are coming soon. This policy applies when purchasing opens.
Piano HQ transcribes your whole song before you pay, and you see its length, note count and note-density overview before paying. So you only pay for a result that exists. If you're still not happy, here's how refunds work.
Not satisfied with a result
Email contact@miditake.com within 7 days of paying, with your Waffo order number and a short note on what went wrong. We review requests manually and notify you of the decision by email. Approved refunds go back to your original payment method through Waffo. Waffo may provide a longer request window through its customer portal. Your applicable statutory rights are not affected by this policy.
Refunded automatically — no need to ask
We refund in full within 48 hours, without a request, when:
- you paid twice for the same song;
- your payment arrived after the job was canceled, deleted or had expired;
- we can't deliver a result you paid for (for example it was lost).
In these cases your job page shows the refund, and we don't unlock anything for the extra payment.
How long a refund takes to show
After a refund is issued, the time it takes to appear depends on your payment method and bank. A refund that is still processing may be awaiting completion by the payment provider or bank.
Contact
contact@miditake.com — include your Waffo order number.